Shipping and Returns

Shipping Information
Receive free shipping Australia-wide on orders over $100* (*this excludes certain islands and remote areas of Australia - these may incur additional charges). Also, some bulky/heavy (oversized) items may incur additional charges (e.g. studio furniture) - freight costs for oversized items will be displayed at the checkout and indicated within a product listing.

For orders under $100 in total there is a flat rate shipping fee of $8.50 Australia-wide.

In most cases your order will be sent via Courier or Australia Post. We generally prefer sending items via courier as they are insured for loss/damage in transit. All orders require an adult signature on receipt of delivered goods, and you may be required to show photo identification.

Items that are in stock and ordered before 2pm are generally dispatched on the same day. Please understand that although we strive to dispatch all orders on the same day that they are generated, in some cases this may not be possible. We will always do our best to notify you promptly if your order will be subject to any delays.

If you have special shipping requirements or if you require an estimated time of delivery, feel free to contact us or leave a note on your order. Please note, we do not offer free shipping for bulky items to PO box addresses (our courier service cannot deliver to PO Boxes). Generally, an item is considered bulky if it cannot fit inside a 5kg satchel.

Pick up from our store in St Leonards is also welcomed - please refer to our contact details for store opening hours and location. If possible, please try to contact us first to arrange an appropriate pickup time and confirm that the item is in stock in our store.

Confirmation of delivery
Once your order has been shipped, you should start to receive automated shipping information via email. Please check this information for up-to-date shipment tracking and estimated delivery times. Alternatively, feel free to contact us and we can provide this information for you.

Where an item is not currently in stock at Sounds Easy (or temporarily unavailable from our suppliers), we will notify you immediately by email. If you would like specific information on stock availability prior to ordering a product, please feel free to contact us at sales@soundseasy.com.au.

Returns
We want our customers to feel confident in their decision to shop with us, which is why we offer a 30-day return policy for unopened items. Please contact us first before returning any items as we will need to authorize the return, and generate an 'RA number' which will need to be written on the parcel. You can contact us here.

As an Australian consumer, you also have a legal right to return any goods in certain scenarios such as if they are faulty, not fit for purpose, or don’t match the seller’s description. For detailed information regarding your consumer rights and guarantees under the Australian Consumer Law, please click here. For more information regarding our returns policies, please click here to refer to our terms of sale.

Please note, while we try our best to maintain a fair and liberal return policy, there are some items that may not be returnable to us under any condition for specific reasons – these items are as follows:

  • Registered Software
  • Special orders * (i.e. generally ‘boutique’ items/brands that are not always stocked by us, and are ordered by us on a per-sale basis).
  • Discontinued or demo products
  • Used personal items such as headphones

* Brands such as Manley, API, Neve, Benchmark, SSL & several others. If you are unsure about whether your item qualifies as a ‘special order’ and you are thinking of taking advantage of our returns policy, please contact us prior to purchase.