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  • Shipping and Returns

    Shipping Information

    Receive free shipping Australia-wide on orders over $100* (*this excludes certain islands and remote areas of Australia - these may incur additional charges. We will contact you prior to processing your order to confirm any additional costs).

    Certain bulky/heavy (oversized) items may incur additional charges (e.g. studio furniture) - freight costs for oversized items will be displayed at the checkout and/or indicated within a product listing.

    For orders under $100 in total there is a flat rate shipping fee of $9.90 Australia-wide.

    In most cases your order will be sent via Courier or Australia Post. We generally prefer sending items via courier as they are insured for loss/damage in transit. All orders require an adult signature on receipt of delivered goods, and you may be required to show photo identification.

    Items that are in stock usually are shipped within 1 business day. Please understand that although we strive to dispatch all orders on the same day that they are purchased, in some cases this may not be possible. We will always do our best to notify you promptly if your order will be subject to any delays.

    If you have special shipping requirements or if you require an estimated time of delivery, feel free to contact us or leave a note on your order. Please note, we do not offer free shipping for bulky items to PO box addresses (our courier service cannot deliver to PO Boxes). Generally, an item is considered bulky if it cannot fit inside a 5kg satchel.

    Pick up from our showroom/warehouse in Artarmon is also welcomed - please refer to our contact details for store opening hours and location. If possible, please try to contact us first to arrange an appropriate pickup time and confirm that the item is in stock in our store.

    Confirmation of delivery

    Once your order has been shipped, you will receive a shipping confirmation along with tracking details via email. Please check this information for up-to-date shipment tracking and estimated delivery times. Alternatively, feel free to contact us and we can provide this information for you.

    When an item is not currently in stock at Sounds Easy (or temporarily unavailable from our suppliers), we will notify you immediately by email. If you would like specific information on stock availability prior to ordering a product, please feel free to contact us at sales@soundseasy.com.au.

    Returns and Order Cancellations

    We offer a 7-day* return policy for store credit or exchange for unopened items if you have changed your mind.

    Please contact us first before returning any items as we will need to authorise the return, and generate an 'RA number' which will need to be written on the parcel. For returns please  contact us here

    Please note that we are under no obligation to accept returns for opened items. If we agree to accept a return of an opened item, an agreed restocking fee will be deducted from your total refund. Additionally, returning goods is at your expense, and we will recover our original shipping costs to you. Any credit card or Paypal fees incurred from returned or cancelled orders will also be deducted from the refunded amount

    As an Australian consumer, you also have a legal right to return any goods in certain scenarios such as if they are faulty, not fit for purpose, or don’t match the seller’s description. For detailed information regarding your consumer rights and guarantees under the Australian Consumer Law, please click here. For more information regarding our returns policies, please click here to refer to our terms of sale.

    Please note, while we try our best to maintain a fair and liberal return policy, there are some items that may not be returnable to us under any condition for specific reasons – these items are as follows:

    • Software Purchases
    • Special orders * (i.e. generally ‘boutique’ items/brands that are not always stocked by us, and are ordered by us on a per-sale basis).
    • Discontinued or demo products
    • Used personal items, such as headphones or microphones

    * Brands such as Manley, API, Neve, Benchmark, SSL & several others. If you are unsure about whether your item qualifies as a ‘special order’ and you are thinking of taking advantage of our returns policy, please contact us prior to purchase.